Refunds and cancellations

Scope

This policy applies to professional audit engagements with Think Service—full payroll compliance application audits, wage rule gap reviews, pre-go-live checks, and periodic reassessments. It does not cover goods retail, software licences, or subscription products, which we do not sell.

Deposit

A 30% deposit confirms your start date. The deposit is credited toward the final fee.

Cancellation by the client

• More than ten business days before the agreed start date: full refund of the deposit within fourteen business days of written cancellation.
• Ten business days or fewer before the start date: 50% of the deposit is retained for reserved reviewer time; the remainder is refunded.
• After work has started (access credentials received or kickoff held): fees for work completed are due based on hours and milestones recorded; unused deposit balance after those fees may be refunded.

Cancellation by Think Service

If we must cancel for reasons within our control (for example, reviewer unavailability without a suitable replacement), you receive a full refund of amounts paid for the cancelled engagement, processed within fourteen business days.

Rescheduling

One reschedule with at least seven business days’ notice is available without charge, subject to reviewer capacity. Later or repeated reschedules may incur a fee disclosed before confirmation. No-shows for scheduled workshops without twenty-four hours’ notice may be charged as delivered session time.

Non-refundable items

• Fees for completed findings packs already delivered
• Third-party costs you authorised in writing (for example, certified translation of materials)
• Retainer periods already elapsed

Work already started

Once configuration review or sampling has begun, refunds are partial only, reflecting unfinished milestones. You remain entitled to materials produced to date under the engagement letter’s confidentiality terms.

Refund method and timing

Approved refunds return to the original remittance method unless we agree otherwise in writing. Processing typically completes within fourteen business days after approval; bank timelines may add a few days.

How to request a refund

Email hello@think-service.digital with your engagement reference, the reason for the request, and the account used for payment. You may also call +82 2-780-5600 or write to 108 Yeoui-daero, Yeongdeungpo-gu, Seoul 07335.

Exceptions

Statutory rights under Korean consumer or commercial law that cannot be waived remain available. Engagement letters may add project-specific terms; where they conflict on a point of fee treatment, the signed letter controls for that engagement.